Privacy Policy e88 — User Personal Data Protection

1 Introduction & Purpose of This Policy

This Privacy Policy describes the privacy practices of e88 (referred to as "we", "e88", or "Platform") regarding the collection and processing of personal data of users who access or use the e88.bz platform and all related services.

We believe that privacy is not merely a legal obligation — it is our moral responsibility to every user who entrusts us with their personal data. As such, we take every aspect of data protection seriously, from how we collect information to how we ensure it does not fall into the wrong hands.

This Policy applies to all individuals who register an e88 account, visit our website, contact our support team, or interact with our platform in any way. By using the e88 platform, you agree to the terms of this Privacy Policy.

2 Personal Data We Collect

E88 only collects data that is strictly necessary to provide you with a safe, seamless, and quality service. We do not collect irrelevant or excessive information. The following are the categories of data we collect:

• Registration Information: Full name, email address, phone number, date of birth and the username you chose when creating your account.
• Identity Verification (KYC) Information: Copies of your identity document (MyKad), bank statements, or other identity verification documents requested during the KYC process to meet compliance requirements.
• Payment Information: Bank account number, account holder name and eWallet details (such as Touch 'n Go or GrabPay) required to process deposits and withdrawals. Note: e88 does not store full credit or debit card numbers — this information is processed directly by protected payment providers.
• Support Communications: Any information you share when contacting the e88 support team, including live chat transcripts, emails, and submitted complaints.

• Platform Usage Data: Game history, bets placed, session duration, wins and losses, and interactions with platform features.
• Technical Data: IP address, browser type, operating system, screen resolution, time zone, and device information used to access the platform.
• Location Data: Approximate location data based on your IP address, used to meet regional compliance requirements and detect suspicious activity.
• Cookie Data: Information collected through cookies and similar tracking technologies — detailed further in Section 6 of this document.

3 How We Use Your Data

Every piece of data we collect has a specific and legitimate purpose. e88 does not use your data for any purpose other than those stated below:

• Account Management: Creating, verifying and maintaining your user account, including processing logins, resetting passwords and managing account security settings.
• Transaction Processing: Securely and efficiently processing deposits, withdrawals and all financial transactions related to your activity on the e88 platform.
• KYC Compliance & Fraud Prevention: Verifying your identity, preventing fraud, money laundering and ensuring the platform is used only by eligible and legitimate individuals.
• Customer Support: Answering enquiries, resolving complaints, providing technical assistance and ensuring the best possible user experience.
• Personalised Experience: Personalising content, promotional offers and game recommendations based on your preferences and usage habits on the platform.
• Platform Security: Detecting and preventing unauthorised access, fraud, bonus abuse and activities that violate e88's Terms and Conditions.
• Marketing Communications: Sending information about promotions, special offers and platform updates — only if you have given consent to receive such communications.
• Platform Improvements: Analysing usage data in aggregate (without identifying individuals) to improve the performance, features and overall experience of the e88 platform.

4 Data Sharing & Disclosure

E88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are certain situations where we need to share your data with other parties for legitimate purposes:

• Payment Processors: Payment service providers such as FPX, Touch 'n Go, GrabPay and local banks that process your financial transactions. They receive only the minimum data necessary to process payments.
• Game Providers: Third-party game providers that supply live casino, slots and sports games on the e88 platform. Game session data may be shared for settlement and technical maintenance purposes.
• Cloud & Infrastructure Services: Data storage and technical infrastructure service providers that support the operations of the e88 platform, subject to strict confidentiality agreements.
• KYC Verification Services: Third-party identity verification service providers that assist e88 in carrying out the KYC process required for legal compliance.

E88 may disclose your personal data to the relevant authorities when required by law, court order, or direction from a legitimate regulatory body. In all such cases, e88 will notify you of the disclosure where legally permitted to do so.

5 Security & Data Protection

E88 continuously invests in state-of-the-art security infrastructure to ensure your personal data is always protected. The following are the security layers we have in place:

• 256-bit SSL Encryption: All communications between your device and e88's servers are encrypted using TLS 1.3 protocol with AES-256 encryption — making interception by unauthorised parties virtually impossible.
• Stored Data Encryption: Sensitive data stored in e88's databases is encrypted at rest using the latest industry encryption standards.
• Multi-Layer Access Control: Access to user data is limited to staff with a legitimate need who have undergone thorough background checks. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): The 2FA feature is available for all user accounts and is strongly recommended — it adds an extra layer of security that protects your account even if your password is compromised.
• 24/7 Monitoring: e88's automated security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Regular Security Testing: e88 conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan: e88 has a comprehensive incident response plan. In the event of any data breach, we will notify affected users within a reasonable timeframe.

6 Cookies & Tracking Technologies

E88 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions smoothly, and understand how users interact with our platform.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as they are critical to platform operation.
• Functional Cookies: Storing your preferences such as selected language, display settings and game choices to provide a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the platform — which pages are visited most often, how long sessions last and how users navigate the platform. This data is analysed in aggregate and does not identify individuals.
• Performance Cookies: Collecting information on the platform's technical performance to help us identify and resolve issues quickly.

You can manage, block, or delete cookies through your browser settings at any time. Please note, however, that blocking essential cookies may affect the functionality of the e88 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

7 Your Rights Regarding Personal Data

As an e88 user, you have certain rights regarding your personal data. e88 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the e88 support team via live chat or our official email. We will process your request within 30 calendar days from the date we receive a complete request.

8 Data Retention Period

E88 does not retain your personal data longer than necessary for the original processing purpose or as required by law. The following are our data retention guidelines:

• Active Account Data: Your data will be retained for operational purposes for as long as your account is active and there has been activity within the last 24 months.
• KYC & Identity Verification Data: Retained for at least 5 years after account closure, in line with anti-money laundering compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years to meet legal financial reporting and audit requirements.
• Support Communication Logs: Retained for 2 years to allow review of dispute history or recurring issues.
• Cookie & Analytics Data: Session data is retained for a maximum of 13 months; aggregated analytics data may be stored longer in a non-personally identifiable form.
• Inactive Accounts: Accounts that have been inactive for 24 consecutive months will be archived. Data will be permanently deleted once all legal retention requirements have been fulfilled.

9 Third-Party Links & Services

The e88 platform may contain links to third-party websites or services, including game providers and payment processors. Please note that e88's Privacy Policy does not cover the privacy practices of those third-party websites or services.

When you click a link to a third-party website or use services from a third-party game provider, you will be subject to their own Privacy Policy. e88 encourages you to read and understand the Privacy Policy of every third-party platform you use.

E88 is not responsible for the privacy practices, content, or security policies of any third-party websites or services linked to or integrated with our platform. However, we only partner with service providers that have a proven track record in security and privacy.

10 Changes to This Privacy Policy

E88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform improvements.

When we make material changes to this Privacy Policy, we will take the following steps to ensure you are informed:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the e88 platform regarding the changes.
• Sending notifications via the email address registered to your account for significant changes.

Your continued use of the e88 platform after updates to the Privacy Policy are published will be considered your acceptance of the revised terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how e88 handles your personal data, our Privacy Officer team is ready to assist you.

• Live Chat: The fastest way to get an immediate response — available 24 hours a day, 7 days a week in Malay and English.
• Official Email: [email protected] — for enquiries requiring detailed explanation or document attachments.
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days and user rights requests within 30 calendar days.